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Communication
and system technologies are fundamental in maintaining
high levels of service delivery. Aqua has invested heavily
in information technologies and operates the latest maintenance
software systems.
Specially trained in call handling techniques, Aqua's
help desk operators are directly employed personnel and
ensure the right engineer is dispatched to the right place
at the right time.
Using a secure, restricted access Web connection, Aqua
offers clients secure on-line call logging facilities
that allow 'call-out' details to be logged directly onto
the resource planning scheduler, dramatically reducing
inputting times and error.
In addition, clients are able to directly interrogate
the status and progress of previously reported jobs. |
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