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Aqua is committed to developing and
maintaining closer working relationships with its Clients. A
principal objective is to build more long-term business relationships,
thus providing the ideal vehicle for the delivery of a high
quality service. Providing benefits and adding value to its
business relationships means Aqua consistently increases levels
of client satisfaction. In after sales, Aqua strives to:
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Develop
trust and have confidence in each other. |
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Exceed client's
expectations. |
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Continuously learn
and improve from feedback. |
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Provide a first
class after sales service. |
Feedback mechanisms are in place for every project carried out
by Aqua, the results of which are reviewed regularly by the
company's customer focus group.
After Sales Commitment
Aqua takes pride in the quality of the installation and fully
understands the importance of this to clients and is committed
to provide a full after sales service on all of our completed
projects.
If a fault is reported, Aqua's maintenance co-ordinator will
arrange a mutually acceptable time and date for our engineers
to call and ensure that the all works are completed within the
required timescale.
For "out-of-hours" emergency call outs a dedicated
low cost telephone number will be provided which is manned by
on-call service engineers.
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